Course Terms & Conditions

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Booking a Course

You can book online, using the website or by calling the Academy on 01752 771112.

A deposit is required to secure your place, your place cannot be held for you until a deposit is received. 7 days before the course is held, full payment should be completed, this saves time on the course day.

Paying for your course

You can pay for the course direct bank transfer or using the online system. Details will be emailed once your payment is received. You can pay the balance via the website service or by calling the Academy on 01752 771112.

Deposit

We understand that life comes up, but the deposit is totally non-refundable. If you cannot attend the course, provided you give us enough notice we will move your deposit once only to the next course. 

Notice of attendance

If you cannot attend the course, 7 days’ notice must be given, you can then be transferred to another course, one time. 

Deciding not to attend

Non-refundable deposit / course fee not refundable Please note that if you do not attend a course without any prior notice given (i.e. no show), you will still be liable for the full cost of the course that you have booked, and therefore will be invoiced for the balance that was due.

Please note that if you do not attend a course without any prior notice given (i.e. no show), you will still be liable for the full cost of the course that you have booked, and therefore will be invoiced for the balance that was due.

Refund Policy

  • All deposits are non-refundable
  • All courses cancelled up to 7 days before the course start date: refund of the balance of course cost (less deposit)
  • All courses cancelled less than 7 days before the course start date: 100% of the fee still applies. (no refund will be given)
  • No show on the date of the course: 100% of the fee still applies (no refund will be given)

Course manual

The course manual is the property of Eyelash Queen Academy and is protected by copyright. You cannot reproduce any of the manual without express written permission from us. You will be in breach of contract by using the manual or teaching the subject from the manual. The course manual is emailed to you prior to the course once you have paid the full course fee.

To practice the therapy that you have just studied by Eyelash Queen Academy, valid insurance is needed. All courses are accredited through Associated Beauty Therapists (ABT) or a different accreditation provider, and a discount is available to you if you join either of the awarding bodies insurance.

It is your responsibility to check that your existing insurance company will accept the course for insurance purposes.

Professional Standards

Eyelash Queen Academy teach courses to a high standard adhering to all health and safety standards throughout. Certificates are given out to students who have shown competence throughout the course. However we have the right to withhold certificate if the tutor deems the student to not have reached a competent standard. Case studies will be set and reassessment will be arranged. There may be an additional charge for this.

Attending the course

You will be expected to turn up on time for the course, the tutor is generally available for up to 20 minutes prior to the course start time. Any medical conditions should be discussed prior to the course, and noted on your booking form. You should be prepared to give and receive treatments throughout the course to complete and be deemed competent.

  • Please wear black.
  • Any items left will need to be picked up. If they are posted out Eyelash Queen Academy holds no responsibility to them arriving and a fee will be charged for postage. Items will be kept safe for collection.

The terms Eyelash Queen and Royal Volume are both protected by a trademark. Any attempt to replicate the terms constitutes an infringement of Eyelash Queen copyrights, trademarks, or proprietary rights and may result in legal action and financial penalties.

Disclaimer

This course is taught to a high standard throughout, it does not diagnose medical conditions and should not be treated as a substitute for medical care. Contraindications and benefits are discussed as part of the course but are not intended to represent medical advice, nor be deemed as a treatment to cure or prevent disease. All manuals have been checked and approved for accreditation through Associated Beauty Therapists.

  • Eyelash Queen Academy accept no liability for injury or loss to person or property throughout.
  • Eyelash Queen Academy holds no responsibility for damage caused by you to another person after you have received your training.

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